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Privacy policy

1. Introduction

RejuvaCare LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit rejuvacare.com (the “Site”), purchase our products, use our services (including subscription-based offers), or otherwise interact with us.

By accessing or using our Site, placing an order, creating an account, subscribing to any service, or providing us with your information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you should not use our Site or services.

This Privacy Policy should be read in conjunction with our Terms of Service, Shipping Policy, Cancellation & Refund Policy, Payment Policy, and 90-Day Return Policy.

2. Information We Collect

We collect different categories of information depending on how you interact with our Site and services. In this Privacy Policy, we refer to any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual as “Personal Information.”

2.1 Information You Provide Directly

We collect Personal Information that you voluntarily provide when you:

• Place an order or make a purchase.

• Create a customer account.

• Subscribe to a recurring product shipment or membership program.

• Contact our customer support team.

• Subscribe to our email or SMS marketing communications.

• Participate in surveys, promotions, or contests.

• Submit a product review or feedback.

This information may include: full name, email address, phone number, billing address, shipping address, payment information (credit/debit card numbers, expiration dates, CVV codes), and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit or interact with our Site, we automatically collect certain technical and usage information through cookies, log files, web beacons, pixel tags, and similar tracking technologies. This includes:

• Device information: browser type and version, operating system, device type, screen resolution, and unique device identifiers.

• Network information: IP address, internet service provider, and general geographic location (city/region level).

• Usage information: pages viewed, products browsed, links clicked, search terms entered, time spent on pages, referring URLs, and navigation patterns.

• Transaction information: items added to cart, abandoned carts, purchase history, and order details.

• Cookie and tracking data: cookie IDs, session identifiers, and interaction data from pixels and tags.

2.3 Information from Third Parties

We may receive Personal Information about you from third-party sources, including:

• Shopify (our e-commerce platform provider) — order processing, payment handling, and analytics data.

• Payment processors (PayPal, Stripe, and related services) — transaction verification and fraud prevention data.

• Advertising and analytics partners (Facebook/Meta, Google, Bing) — ad performance data and audience insights.

• Shipping carriers — delivery confirmation and tracking data.

We may combine information received from third parties with information we collect directly to improve our services, personalize your experience, and for the other purposes described in this policy.

3. How We Use Your Information

We use the Personal Information we collect for the following purposes:

3.1 Order Fulfillment & Service Delivery

• Processing and fulfilling your orders, including payment processing, shipping, and delivery.

• Managing your customer account and subscription(s).

• Sending transactional communications such as order confirmations, shipping notifications, and invoices.

• Providing customer support and responding to inquiries.

3.2 Business Operations & Improvement

• Operating, maintaining, and improving our Site, products, and services.

• Analyzing Site usage, traffic patterns, and customer behavior to optimize performance.

• Conducting internal analytics and business intelligence.

• Developing new products, features, and services.

3.3 Marketing & Advertising

• Sending promotional emails, SMS messages, and other marketing communications about our products, services, and offers (with your consent where required by law).

• Displaying targeted advertisements on third-party platforms based on your interests and browsing behavior.

• Measuring the effectiveness of our advertising campaigns.

• Personalizing your experience on our Site and in our communications.

3.4 Security & Fraud Prevention

• Screening orders for potential risk, fraud, or unauthorized activity.

• Verifying cardholder identity and payment authorization.

• Detecting and preventing security incidents, data breaches, and other malicious activity.

• Monitoring for abuse of our policies (including return/refund abuse and chargeback fraud).

3.5 Legal Compliance

• Complying with applicable laws, regulations, and legal processes.

• Responding to lawful requests from law enforcement, government authorities, or courts.

• Enforcing our Terms of Service and other policies.

• Establishing, exercising, or defending legal claims.

4. How We Share Your Information

We do not sell your Personal Information for monetary consideration to unrelated third parties for their own marketing purposes, except as described in Section 8 (CCPA Disclosures) below. We may share your Personal Information with the following categories of recipients:

4.1 Service Providers

We share Personal Information with third-party service providers who perform services on our behalf, including:

• Shopify — e-commerce platform, hosting, and order management. See Shopify’s privacy policy at: https://www.shopify.com/legal/privacy.

• Payment processors — PayPal, Stripe, and other providers for secure payment handling.

• Shipping carriers — for order delivery and tracking.

• Email and SMS service providers — for transactional and marketing communications.

• Analytics providers — Google Analytics, Facebook Pixel, and similar services for Site analytics and ad performance.

• Customer support tools — helpdesk and CRM platforms.

• Fraud prevention services — for transaction screening and identity verification.

These service providers are contractually obligated to use your Personal Information only to perform the services we have engaged them to provide and in accordance with applicable data protection laws.

4.2 Advertising Partners

We share certain information (such as hashed email addresses, cookie data, browsing activity, and purchase history) with advertising partners including Facebook/Meta, Google, and Bing to deliver targeted advertisements and measure campaign performance. This sharing may constitute a “sale” or “sharing” of Personal Information under certain state privacy laws (see Section 8).

4.3 Legal & Compliance Disclosures

We may disclose your Personal Information to third parties when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.

• Respond to a subpoena, court order, search warrant, or other lawful request for information.

• Protect the rights, property, or safety of RejuvaCare, our customers, or the public.

• Enforce our Terms of Service and other policies.

• Detect, prevent, or address fraud, security, or technical issues.

• Cooperate with law enforcement investigations.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, your Personal Information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your information.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (web beacons, pixel tags, log files) to collect information, personalize your experience, and deliver targeted advertising. Cookies are small text files stored on your device when you visit our Site.

5.1 Types of Cookies We Use

Essential/Functional Cookies: Required for the Site to function properly, including navigation, checkout, cart functionality, and security. These cannot be disabled without affecting Site functionality.

Analytics Cookies: Used to collect information about how visitors use our Site, including page views, traffic sources, and navigation patterns. We use these to improve Site performance and user experience.

Marketing/Advertising Cookies: Used to track visitors across websites and display targeted advertisements based on browsing behavior and interests. These cookies are set by us and our advertising partners.

5.2 Essential Cookies

The following cookies are necessary for the functioning of our Shopify-powered store:

5.3 Analytics & Reporting Cookies

5.4 Managing Cookies

The length of time a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or are manually deleted. Most cookies we use are persistent and expire between 30 minutes and two years.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies via the “Tools,” “Settings,” or “Preferences” menu. For more information, visit www.allaboutcookies.org. Please note that disabling cookies may impair Site functionality, including the ability to place orders or access your account.

Blocking cookies does not prevent all data sharing with third parties, particularly our advertising partners. To opt out of targeted advertising, see Section 6 below.

Cookie consent on this website. When you first visit, a cookie banner asks for your choice before any non-essential cookies are set. You may Accept all, Reject non-essential cookies, or open Cookie settings to choose by category (Strictly necessary, Functional, Analytics, Marketing & advertising). California residents may also enable Do Not Sell or Share My Personal Information, which disables marketing/advertising cookies used for cross-context behavioral advertising. Your choice is stored locally for up to six (6) months (or until you clear site data), after which we will ask again. You can reopen Cookie settings at any time from the footer or the “Cookie settings” control. Consent records include the categories chosen, timestamp, method of choice, and policy version.

6. Behavioural Advertising & Opt-Out

We use your Personal Information to deliver targeted advertisements and marketing communications we believe may be relevant to you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through the following links:

• Facebook/Meta: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

• Digital Advertising Alliance: https://optout.aboutads.info/

Please note that opting out of targeted advertising does not mean you will no longer see ads; you will still receive generic advertisements that are not tailored to your interests.

7. SMS & Email Marketing

7.1 Consent

We send marketing communications via email and SMS only with your consent. By providing your email address or phone number and opting in during checkout, account creation, or via a subscription form, you consent to receive marketing messages from RejuvaCare. Consent to receive SMS marketing is not a condition of any purchase.

7.2 SMS Data Privacy

All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except those that directly assist in delivering our SMS messages (platform providers, phone companies, and message delivery vendors). We will not share your SMS opt-in with any third party for purposes unrelated to providing the messaging services. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

7.3 Opting Out

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any marketing email. You may opt out of SMS messages by replying “STOP” to any message. Please allow up to 10 business days for email opt-out requests to take effect. Opting out of marketing communications does not affect transactional messages related to your orders or account.

8. Your Privacy Rights

8.1 Rights for All Customers

Regardless of your location, you have the right to:

• Access: Request a copy of the Personal Information we hold about you.

• Correction: Request correction of inaccurate or incomplete Personal Information.

• Deletion: Request deletion of your Personal Information, subject to certain legal exceptions.

• Opt-Out of Marketing: Unsubscribe from marketing emails and SMS at any time.

• Cookie Preferences: Manage cookie settings through your browser.

8.2 European Economic Area (EEA) — GDPR

If you are a resident of the European Economic Area, you have additional rights under the General Data Protection Regulation (“GDPR”), including:

• Right to access the Personal Information we hold about you.

• Right to rectification of inaccurate data.

• Right to erasure (“right to be forgotten”).

• Right to restriction of processing.

• Right to data portability (receive your data in a structured, machine-readable format).

• Right to object to processing based on legitimate interests or direct marketing.

• Right to withdraw consent at any time (where processing is based on consent).

• Right to lodge a complaint with a supervisory authority (see Section 14).

We process your Personal Information under the following lawful bases: your consent; performance of a contract; compliance with legal obligations; protection of vital interests; performance of a task in the public interest; and our legitimate interests that do not override your fundamental rights and freedoms.

8.3 United Kingdom — UK GDPR

If you are a resident of the United Kingdom, you have equivalent rights under the UK General Data Protection Regulation and the Data Protection Act 2018. To exercise these rights, contact us using the information in Section 14. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at: https://ico.org.uk/make-a-complaint/.

8.4 California — CCPA / CPRA

If you are a California resident, you have rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), including:

• Right to Know: Request disclosure of the categories and specific pieces of Personal Information we have collected about you.

• Right to Delete: Request deletion of your Personal Information.

• Right to Correct: Request correction of inaccurate Personal Information.

• Right to Opt-Out of Sale/Sharing: Direct us to stop selling or sharing your Personal Information for cross-context behavioral advertising.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

As described in Section 4.2, we share certain Personal Information with advertising partners for targeted advertising purposes, which may constitute a “sale” or “sharing” under the CCPA/CPRA. To opt out, contact us at [email protected] with the subject line “Do Not Sell or Share My Personal Information.”

8.5 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at [email protected] or by phone at +1 (302) 261-9613. We will verify your identity before processing your request and will respond within the timeframes required by applicable law (typically 30 days for GDPR, 45 days for CCPA). We may deny requests in certain circumstances as permitted by law, and we will explain the reason for any denial.

9. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, reporting, and regulatory obligations. Specific retention periods include:

• Order and transaction data: Retained for a minimum of seven (7) years from the date of the transaction for tax, accounting, and legal compliance purposes.

• Customer account data: Retained for the duration of your account and for three (3) years following account closure or last activity.

• Marketing data: Retained until you unsubscribe or request deletion, plus a suppression record to ensure we honor your opt-out.

• Cookie and analytics data: Retained for the duration specified in the cookie tables above (30 minutes to 2 years depending on the cookie).

• Customer support records: Retained for three (3) years from the date of the last communication.

When retention periods expire, we will securely delete or anonymize your Personal Information. We may retain anonymized or aggregated data indefinitely, as such data cannot be used to identify you.

10. Data Security

We implement appropriate technical and organizational security measures designed to protect your Personal Information from unauthorized access, alteration, disclosure, destruction, or loss. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our Site.

• PCI DSS-compliant payment processing through our third-party payment processors.

• Access controls that limit Personal Information access to authorized personnel with a legitimate business need.

• Regular security assessments and monitoring.

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and shall not be liable for unauthorized access that is beyond our reasonable control. You are responsible for maintaining the security of your account credentials and for any activity under your account.

11. International Data Transfers

RejuvaCare is based in the United States. If you are located outside the United States (including in the EEA, UK, Canada, Australia, or Ireland), your Personal Information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Site or providing your information, you consent to this transfer.

For transfers of Personal Information from the EEA or UK to the United States, we rely on applicable legal mechanisms including Standard Contractual Clauses (SCCs) approved by the European Commission, your explicit consent, or the necessity of the transfer for the performance of a contract between you and RejuvaCare.

12. Children’s Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at [email protected] and we will promptly delete such information. If we become aware that we have collected Personal Information from a child under 16 without verified parental consent, we will take steps to delete that information.

13. Do Not Track Signals

Because there is no consistent industry standard for recognizing or responding to “Do Not Track” (DNT) browser signals, we do not currently alter our data collection and usage practices when we detect a DNT signal from your browser. If a uniform standard is adopted in the future, we will update this policy accordingly.

14. Third-Party Links & Services

Our Site may contain links to third-party websites, services, or applications that are not operated or controlled by RejuvaCare. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of any third-party site you visit.

15. Limitation of Liability

To the fullest extent permitted by applicable law, RejuvaCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the collection, use, disclosure, or security of your Personal Information, including but not limited to unauthorized access by third parties, data breaches caused by factors beyond our reasonable control, or the actions of third-party service providers. Our total liability under this Privacy Policy shall not exceed the amount you paid to RejuvaCare in the twelve (12) months preceding the event giving rise to the claim.

16. Complaints & Supervisory Authorities

If you have concerns about how we handle your Personal Information, please contact us first using the details in Section 17. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority:

• United Kingdom: Information Commissioner’s Office (ICO) — https://ico.org.uk/make-a-complaint/

• European Union: Your local Data Protection Authority (DPA). A list is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

• California: Office of the California Attorney General — https://oag.ca.gov/privacy

17. Contact Information

For any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where required by law, provide you with notice (such as via email or a prominent notice on our Site). We encourage you to review this Privacy Policy periodically. The version of this policy in effect at the time of your interaction with our Site or services will govern that interaction.

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law provisions, except where superseded by applicable data protection laws (including the GDPR, UK GDPR, and CCPA/CPRA).

By using rejuvacare.com, You acknowledge and agree to the terms of this Privacy Policy.